32 Technology Strong Worchester jobs in Columbus

Duration: 12 months
Location: Onsite in Columbus, Ohio
Workplace Type: First Shift
Compensation: Up to $24/hour
We're hiring an IT Support Technician for a 12-month onsite contract in Columbus, OH. This role is ideal for someone with hands-on experience in desktop support and hardware troubleshooting, especially in a manufacturing environment.
Key Responsibilities:
+ Provide onsite desktop support for hardware across the manufacturing plant.
+ Set up, configure, install, and maintain desktop computers and peripherals for both production and office personnel.
+ Offer technical support for computers, phones, printers, and industrial printing equipment.
+ Implement and maintain network servers and manage Active Directory accounts.
+ Perform break/fix support for network, server, and end-user devices.
+ Support Windows 10 environments and mobile RF devices.
+ Manage hardware inventory and e-waste tracking.
+ Perform other duties as assigned.
Essential Skills:
+ 1-3 years of hands-on IT support experience.
+ Strong troubleshooting skills with Windows OS and hardware break/fix.
+ Excellent problem-solving and multitasking abilities.
+ Strong communication and documentation skills.
+ Ability to work under pressure and make timely decisions.
+ Comfortable working in a fast-paced, demanding environment.
Physical Requirements:
+ Ability to lift up to 50 lbs for hardware installation and maintenance.
+ Occasional stooping, crawling, and ladder climbing (up to 25 feet) to access network devices and wireless access points.
+ Must be able to navigate catwalks and mezzanines while carrying equipment.
Pay and Benefits
The pay range for this position is $0.00 - 24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client, a rapidly growing technology firm located in Columbus, Ohio, US , is looking for an experienced and motivated Technical Support Lead to join their expanding operations. This role is crucial in providing high-level technical assistance to customers and guiding a team of support specialists. You will be responsible for troubleshooting complex technical issues, developing support documentation, and implementing strategies to improve customer satisfaction and reduce support resolution times. The ideal candidate has a strong background in IT support, excellent problem-solving abilities, and proven leadership experience. You will act as a point of escalation for challenging support tickets, ensuring timely and effective solutions. Furthermore, you will contribute to the training and development of the support team, fostering a collaborative and knowledgeable environment. This position offers a hybrid work model, combining essential in-office collaboration and team leadership with the flexibility of remote work for certain tasks and individual contributions. You will play a key role in refining support processes, identifying recurring issues, and providing feedback to product development teams to enhance user experience. A passion for technology and a dedication to exceptional customer service are essential.

Responsibilities:

• Lead and mentor a team of technical support specialists, providing guidance and training.
• Manage and prioritize incoming support requests, ensuring timely resolution.
• Serve as the primary escalation point for complex technical issues.
• Troubleshoot hardware, software, and network problems for customers.
• Develop and maintain comprehensive support documentation, knowledge bases, and FAQs.
• Identify trends in support issues and recommend solutions or product improvements.
• Monitor support performance metrics and implement strategies for improvement.
• Collaborate with engineering and product teams to resolve bugs and enhance product functionality.
• Ensure a high level of customer satisfaction through efficient and effective support.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent analytical and problem-solving skills.
• Proficient in remote support tools and techniques.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proven ability to manage and motivate a team.
• Familiarity with cloud technologies (AWS, Azure, GCP) is a plus.
• Experience in a hybrid work environment is beneficial.

This role offers a significant opportunity to shape the customer support experience for a leading tech company. You will be instrumental in ensuring our customers receive outstanding technical assistance. The hybrid nature of the role provides a balance of team synergy and individual focus. We are looking for a proactive and dedicated professional eager to make a difference. Your leadership will directly impact customer loyalty and product success. The challenges of this role are met with a supportive team culture and opportunities for professional growth.

Description
We are seeking a hands-on, detail-oriented PC Technical Support Technician to provide on-site desktop and hardware support within a fast-paced manufacturing environment. This role is critical to ensuring the smooth operation of production and office systems, including computers, mobile devices, printers, and network infrastructure. The ideal candidate will be a proactive problem solver with strong technical skills and the ability to work independently under pressure.
Key Responsibilities:
+ Deliver on-site desktop support for hardware across the manufacturing plant, including production lines and office areas.
+ Set up, configure, install, and maintain desktop computers, peripherals, and mobile RF devices.
+ Provide technical support for production and office personnel on computers, phones, printers, and industrial printing systems.
+ Perform break/fix support for network, server, and end-user devices.
+ Implement and maintain network servers, including Active Directory account management.
+ Troubleshoot and resolve issues related to routers, switches, and wireless access points.
+ Re-image computers as needed to maintain system integrity and performance.
+ Manage and track hardware inventory and coordinate e-waste disposal.
+ Support and maintain Windows 10 environments.
+ Climb ladders and access elevated areas (up to 25 feet) to reset wireless access points and replace hardware.
+ Perform other duties as assigned.
Essential Skills:
+ Strong analytical and problem-solving abilities.
+ Ability to work effectively under pressure and manage multiple critical tasks.
+ Sound judgment and decision-making skills in time-sensitive situations.
+ Excellent verbal and written communication skills.
+ Ability to prioritize tasks in a dynamic, fast-paced environment.
+ Comfortable working independently and as part of a team.
Physical Requirements:
+ Regular use of personal computer equipment.
+ Occasional stooping, crawling, and lifting of up to 50 lbs.
+ Ability to climb ladders and navigate catwalks and mezzanines while carrying equipment.
+ Must complete ladder safety training.
Technical Skills:
+ Desktop Support
+ Break/Fix Troubleshooting
+ Printer and Industrial Printer Support
+ Windows 10 Administration
+ Network and Server Support
+ Mobile RF Device Support
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Oct 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client, a rapidly growing SaaS company, is seeking an experienced and customer-focused Lead Technical Support Specialist to join their fully remote team. This pivotal role involves providing advanced technical assistance to customers, troubleshooting complex software issues, and mentoring junior support staff. The ideal candidate possesses deep technical expertise in software support, excellent problem-solving skills, and a passion for delivering exceptional customer service. You will be instrumental in improving support processes, creating knowledge base articles, and ensuring a seamless experience for our client's users. This position offers the flexibility to work from home while making a significant impact on customer satisfaction.

Key Responsibilities:

• Provide high-level technical support to customers via phone, email, and chat, resolving complex software issues.
• Diagnose and troubleshoot software bugs, performance issues, and integration challenges.
• Escalate critical issues to development and engineering teams with detailed documentation and reproduction steps.
• Develop and maintain comprehensive technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Mentor and train junior technical support specialists, fostering their technical growth and problem-solving abilities.
• Identify trends in customer issues and provide feedback to product and engineering teams for product improvement.
• Manage support queues and ensure timely resolution of customer tickets.
• Contribute to the continuous improvement of support processes and tools.
• Participate in the onboarding and training of new support team members.
• Occasionally assist with customer onboarding and technical implementation.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, customer service, or a related IT role, with at least 2 years in a lead or senior capacity.
• Proven expertise in troubleshooting complex software applications, preferably SaaS products.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software protocols.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Experience creating technical documentation and knowledge base content.
• Familiarity with scripting languages or basic programming is a plus.

This is an outstanding opportunity for a seasoned technical support professional to lead a team and enhance customer success within a fully remote setup. Our client offers a competitive salary, comprehensive benefits, and the flexibility to work from anywhere in the US. Join a supportive team and play a key role in ensuring customer satisfaction.

Our client is seeking an experienced Senior Technical Support Specialist to join their dedicated team in Columbus, Ohio, US . This role is vital in providing advanced technical assistance and resolution for complex customer issues. You will be the primary point of contact for escalated technical problems, requiring in-depth troubleshooting skills across a wide range of software and hardware products. The ideal candidate will possess a strong aptitude for diagnosing and resolving intricate technical challenges, documenting solutions, and mentoring junior support staff. Responsibilities include managing and resolving high-priority support tickets, conducting root cause analysis, and collaborating with engineering and product development teams to identify and implement system improvements. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and training materials. Exceptional communication skills are essential, enabling you to clearly explain technical concepts to both technical and non-technical users. This position requires a proactive approach to customer satisfaction, a commitment to efficient problem-solving, and the ability to work effectively under pressure in a busy support environment. We are looking for a candidate who can take ownership of issues and drive them to successful resolution, ensuring a consistently high level of customer experience.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for complex hardware and software issues.
• Manage and resolve escalated customer support tickets efficiently and effectively.
• Perform root cause analysis for recurring technical problems and propose long-term solutions.
• Collaborate with development and engineering teams to report bugs and suggest product enhancements.
• Develop, maintain, and update technical documentation, knowledge base articles, and user guides.
• Train and mentor junior technical support staff.
• Communicate technical solutions and guidance to customers clearly and professionally.
• Monitor support queues and ensure timely resolution of all assigned issues.
• Identify opportunities for process improvement within the support workflow.
• Contribute to the overall improvement of customer satisfaction through exceptional service.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience (3+ years) in a technical support or helpdesk role, with a focus on advanced troubleshooting.
• In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to explain complex technical issues in a clear and understandable manner.
• Customer-focused attitude with a passion for helping users.
• Experience in hardware diagnostics and repair is a plus.
• Ability to work collaboratively in a team environment.

Our client is seeking an experienced and dedicated Lead Technical Support Engineer to join their growing IT department. This role will be based out of our Columbus, Ohio, US office, offering a hybrid work model. You will be responsible for leading a team of support specialists, overseeing the resolution of complex technical issues, and ensuring the smooth operation of IT systems and services. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and outstanding customer service abilities. You will act as a point of escalation for challenging support requests, mentor junior team members, and contribute to the development of support processes and documentation. This position requires a proactive approach to identifying and resolving potential IT problems before they impact users.

Responsibilities:

• Lead and mentor a team of Technical Support Engineers, providing guidance and technical expertise.
• Manage incoming support tickets, prioritize issues, and ensure timely resolution.
• Troubleshoot and resolve complex hardware, software, and network issues for end-users.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Identify recurring technical problems and implement preventative solutions.
• Collaborate with other IT teams (e.g., System Administration, Network Engineering) on infrastructure improvements and projects.
• Assist in the procurement, installation, and configuration of IT equipment and software.
• Ensure all support activities adhere to IT policies and procedures.
• Contribute to the continuous improvement of IT support services and customer satisfaction.
• Participate in on-call rotation as needed.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in technical support, with at least 2 years in a lead or supervisory role.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Management) and remote support tools.
• Strong understanding of ITIL best practices for incident management.
• Excellent diagnostic and problem-solving skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities in Columbus, Ohio, US .
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Our client, a rapidly expanding enterprise software company, is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their dedicated support team in Columbus, Ohio, US . This role is pivotal in providing advanced technical assistance to clients, troubleshooting complex software issues, and ensuring a seamless user experience. The ideal candidate will possess a deep understanding of software systems, exceptional problem-solving abilities, and excellent communication skills. You will be responsible for diagnosing and resolving technical problems, guiding users through intricate configurations, and escalating issues to development teams when necessary. This position requires a proactive approach to identifying and addressing potential system issues, contributing to knowledge base articles, and mentoring junior support staff. Collaboration with engineering, product management, and customer success teams will be essential to drive customer satisfaction and product improvement. Key responsibilities include:

• Providing expert-level technical support to customers via phone, email, and remote sessions.
• Diagnosing, troubleshooting, and resolving complex software and system issues.
• Analyzing technical problems and identifying root causes.
• Guiding customers through complex software configurations and integrations.
• Escalating critical issues to the engineering and development teams with detailed documentation.
• Developing and maintaining comprehensive knowledge base articles and troubleshooting guides.
• Mentoring and assisting junior technical support engineers.
• Collaborating with product management and engineering teams to provide customer feedback for product improvements.
• Ensuring timely and effective resolution of customer issues, meeting service level agreements (SLAs).
• Participating in on-call rotation as needed.
• Identifying trends in support requests and suggesting proactive solutions.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or system administration.
• Strong experience with enterprise software troubleshooting and support.
• Proficiency in diagnosing and resolving issues related to operating systems, networks, and databases.
• Excellent analytical and problem-solving skills.
• Superior communication and customer service skills.
• Ability to explain complex technical concepts clearly to diverse audiences.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work effectively in a hybrid environment.

This is an outstanding opportunity for a seasoned technical support professional to make a significant impact within a growing organization in Columbus .

Our client, a leader in innovative software solutions, is seeking an experienced Senior Technical Support Engineer to join their team in **Columbus, Ohio**. This hybrid role offers the chance to provide advanced technical assistance to a global customer base, troubleshoot complex issues, and contribute to the continuous improvement of support processes. You will be a vital link between our customers and the product development teams, ensuring high levels of customer satisfaction and product reliability. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a passion for helping customers overcome challenges.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and ticketing systems, addressing complex hardware and software issues.
• Diagnose, troubleshoot, and resolve technical problems, ensuring timely and effective solutions.
• Escalate unresolved issues to appropriate engineering or development teams, acting as a liaison.
• Document technical solutions, create knowledge base articles, and develop troubleshooting guides.
• Analyze support trends to identify recurring issues and provide feedback to product management and development teams for product improvement.
• Train and mentor junior support staff, sharing expertise and best practices.
• Participate in product testing and beta programs to provide customer-centric feedback.
• Manage customer expectations and maintain a high level of customer satisfaction.
• Contribute to the development and implementation of support policies and procedures.
• Collaborate with sales and account management teams to ensure a seamless customer experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Proven ability to troubleshoot complex technical issues across various platforms.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to work independently and as part of a team in a hybrid work environment.
• Experience in a SaaS or software company is highly desirable.

This position requires a blend of technical prowess and customer advocacy. The hybrid model ensures flexibility while maintaining essential in-person collaboration at our **Columbus, Ohio** office.

Join a forward-thinking technology company as a Lead Technical Support Engineer, operating in a fully remote capacity. This crucial role involves providing advanced technical assistance to clients, troubleshooting complex software and hardware issues, and contributing to the enhancement of our support infrastructure. You will be instrumental in ensuring our customers receive prompt, accurate, and professional support, thereby fostering customer loyalty and satisfaction. This position offers the flexibility to work from anywhere in the US.

Responsibilities:

• Provide tier 3 technical support for software and hardware issues, resolving complex problems efficiently.
• Diagnose and troubleshoot intricate technical issues reported by customers via various channels (phone, email, chat, ticketing system).
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support engineers, sharing expertise and best practices.
• Analyze support trends and identify recurring issues, providing feedback to product development and engineering teams for product improvement.
• Escalate critical issues to appropriate teams when necessary, ensuring timely resolution.
• Manage customer expectations and ensure satisfaction through effective communication and problem-solving.
• Contribute to the development and implementation of new support tools and processes.
• Stay current with product updates, new features, and emerging technologies relevant to the support domain.
• Participate in on-call rotations for urgent support needs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Minimum of 5 years of experience in technical support or a similar customer-facing technical role.
• Proven expertise in diagnosing and resolving complex technical issues for enterprise-level software and hardware.
• Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Previous experience mentoring or leading a technical support team is highly desirable.
• Certifications in relevant technologies (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

This role is based out of Columbus, Ohio, US but is a fully remote position, allowing you to contribute to our global support efforts from any location within the United States.